Service Management

Pragmatic Step by Step ITIL ® Process-Centric Approach

PS'Soft Service Management solution covers the essential dimensions of ITSM business service modelling and service catalog, event management & impact analysis, Service Desk, incident management, problem and known error management, change management, service request catalog, request fulfilment, self help, knowledge management and service level management.

PS'Soft Service Management is easy and quick to implement and configure making it the lowest Total Cost of Ownership Service Management solution on the market.

PS'Soft Service Management Suite: an integrated solution

All the PS'Soft solutions are based on one unique foundation which provides capabilities such as a unique central & flexible repository, web-enabled portal, custom reporting and powerful integration with other IT applications.

PS'Soft Service Management works closely with PS'Soft Asset Management and with the configuration database.

PS'Soft IT Business Intelligence and PS'Soft Executive Dashboard are unique capabilities which work throughout PS'Soft solutions to deliver dashboards & KPI tailored to executive-level positions such as the CEO, CTO and CFO.