Service Management

Service Catalog : Empower End-Users

PS'Soft Request Management is perfectly adapted to the "employee centric IT" strategy that many IT departments are implementing. PS'Soft Request Management provides the best of both worlds: it empowers end-users to quickly obtain the products and services they need, while at the same time allowing IT to eliminate mundane staff work that can then be redirected to more critical business.

Enable ITIL v3 ® Request Fulfillment

PS'Soft Request Management is fully aligned with ITIL v3 ® Request Fulfillment process and enables end-users to request corporate-approved IT hardware, software and services from an on-line catalog. Once submitted, request processing is automated using standards-based business processes defined by the organization according to company policy.

Powerful Business Process Management

PS'Soft Request Management includes a unique, highly intuitive graphical business process interface for connecting best practices processes and customized processes. The business process technology integrates a powerful set of API capabilities to connect and control external application as ERP, Procurement System, Network System Management tools, discovery tools and more.

Key Features:

• One single point of contact for users tailored to their access rights and needs - enables the control of requests from initiation
• End-to-end request management from end-user request to fulfilment - enables standardization and optimization of fulfilment processes
• Fully web-based, request interface - is easily linked or embedded into a corporate portal
• One single catalog for all services and products - facilitates communication with end users
• Flexible catalog definitions - configurable attributes and processes that enable deployment in complex or simple environments.
• Flexible request form - enable IT to tailor the forms in order to collect the level of information necessary to optimize request processing
• Business process technology - facilitates request fulfillment and application integration (ERP, etc.)
• Designed for worldwide deployment - multi-lingual, multi-site, multi-currencies

Key Benefits:

• Facilitate user access for all service requests - by providing a web-based request interface that is accessible anywhere
• Encourage " conscious " buying and reduce costs - by exposing costs and prices
• Reduce service desk calls - by encouraging self-service requests
• Control maverick buying - through a corporate approved and profile-based service, hardware and software catalog
• Collect accurate data in asset & configuration repository - through "real time" updates
• Achieve shorter lead times - through standardization of approval processes
• Avoid unnecessary interactions during the approval process and service delivery - by automating the process.
• Increase agility of business changes - through a standardized and repeatable service approach

PS'Soft Request Management: an integrated solution

All PS'Soft solutions are based on the same architecture. This has a number of advantages, including a single, centralized data repository, a common portal for accessing information, pooled reporting tools and powerful integration with other IT tools.

The PS´Soft Request Management solution integrates seamlessly with PS'Soft ITSM^NG and PS'Soft ITAM^NG.
Reports and key performance indicators (KPIs) are handled by the PS'Soft IT Business Intelligence solution, which is equipped to provide Request Management analyses and business reports, along with specific dashboards for executive-level positions such as the CEO, CTO and CFO.