PS'Soft IT Services Monitoring
Monitor Business Services
Dashboards & real-time monitoring of your services
PS'Soft IT Business Intelligence meets the needs of Service Desk managers and management teams who, at any time, must be able to obtain information on their organization's operational performances and the quality of the services provided. Perfect visibility over the activity as a whole makes them better able to honor their service level agreements, deal with priorities and enhance customer satisfaction. PS'Soft ITSMNG dashboards include several levels of indicators, which can be activated in response to line-of-business needs and expectations:
Dashboard and incident tracking
Request creation wizard
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The available reports and measures include:
- Volume and type of incident, problem & request
- Average response and resolution times
- Impact and trend analyses
- List of defective assets
- Team performance analysis
- Compliance with Service Level Agreements
- Customer satisfaction level
- Etc.
Key benefits
Decision support – through predefined dashboards containing all the information needed to analyze and measure Service Desk performance levels
More efficient business management
Immediate access to detailed information in the repository – for real-time awareness of the services that need to be improved
Continuous improvement of communication with decision-makers
Wizards to help create your own dashboards
Wizards can walk users through the process of creating new requests and converting them into analysis and monitoring reports. Dashboards can be customized to match the line of business and the needs of each user, e.g. manage requests, changes, incidents or problems. Each report gives users one-click access to all of the detailed information in the database, for easier decision making and business management.
An integrated solution
PS'Soft IT Business Intelligence is the common component of all PS'Soft solutions. It provides monitoring dashboards and performance indicators adapted to the needs and lines-of-business of different stakeholders in the IT Department.
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