Our products are designed to help you control your IT expenses, analyze potential problems, find solutions and monitor changes. Your satisfaction is based on the quality of our products as well as how you are able to benefit from them every day. This is why PS'Soft does everything it can to provide its customers with top quality functional and technical support.
The PS'Soft Support Team is composed of experienced technicians capable of providing effective support for our products while providing you with information about the most recent solution updates and best practices. Whenever an incident requires special expertise, the matter will be forwarded to our team of second level experts. Our escalation procedures help ensure high quality and timely responses to your issues.
The PS'Soft support contract provides unrestricted access to all services offered by PS'Soft support:
- Phone support
- Level 2 and expert level support as deemed appropriate by PS'Soft
- Provision of updates
- Subscription to minor and major new versions
- Access the Customer Area on the PS'Soft website.