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Change Management |
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Reduce Risks Related to Changes
In most companies IT is becoming more and more key to achieve business goals. To successfully compete in today’s environment, companies need to quickly adapt their infrastructure to organizational changes or challenges: new business goals, mergers & acquisitions, outsourcing, etc. Through
experience, companies know that most of the incidents are related to recent changes which were not well managed for various reasons.
Process-Centric Change Management
PS'Soft Change Management helps you to standardize your change management process with approval policies, prioritization process and impact analysis capabilities. This standardization limits disruption and reduces the risks due to changes.
Powerful Business Process Management
PS'Soft Change Management includes a unique, highly intuitive graphical business process interface for modeling and connecting best practices and customized processes. The business process technology integrates a powerful set of API capabilities to connect and control external applications such as ERP, Procurement Systems, Network System Management tools, discovery tools and more.
Key Features:
- Manage and control changes - with several levels of follow-up consoles and a configurable alert and notification system
- Configurable Request For Change forms - enable forms to be perfectly tailored to the user profile & business needs
- Configurable prioritization and approval of changes - enables different levels of approval and prioritization procedures depending on various criteria such as price.
- Fully Web-based Interface - is easily linked or embedded into a corporate portal
- Intuitive graphical process drag and drop designer - enables easy design of a simple process or a more complex one which includes parallel branches, loops, conditions etc.
- Powerful API capabilities - enables Change Management to interact with external systems such as Procurement and also with PS'Soft solutions such as PS'Soft Asset Management
- Automate update of Asset and Configuration Management repository - enables data accuracy across the unique PS'Soft repository.
Key Benefits:
- Increase organization agility - through the centralization and standardization of change processes
- Reduce risks - by implementing best practice IMAC processes
- Increase productivity of IT staff - by increasing efficiencies in processing requests and providing self-service capabilities
- Shorten leadtimes - through standardization of approval processes
- Minimize disruption - through a better knowledge of impact and control of changes
- Better control for better compliance - through process traceability, prioritization, control and optimization
- Increase data accuracy - through automatic updates in real time
- Avoid unnecessary interactions during the approval process and service delivery - by automating the change processes
- Easily configure to the specific needs of your organization - with an embedded powerful business process technology
- Easily integrate with other IT solutions - powerful and open API capabilities
- Increase user satisfaction - by understanding the change impacts on services which ultimately improves communication
An Integrated Solution
All the PS'Soft solutions are based on one unique foundation which provides capabilities such as unique central and flexible repository, web-enabled portal, custom reporting and powerful integration with other IT applications.
The PS'Soft Change Management solution works with PS'Soft Service Desk and provides a bi-directional integration with PS'Soft Asset Management.
PS'Soft IT Business Intelligence and PS'Soft Executive Dashboard are unique capabilities which work throughout the PS'Soft solutions to deliver dashboards and KPI tailored to executive-level positions such as the CEO, CTO and CFO.
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