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Software Request Management |
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End User Software Request Efficiency
PS'Soft Software Request Management is a web-based, self-service application which enables end-to-end software management. With Software Request Management you can reduce your software procurement costs while improving service to your end-users. Software Catalog management tools enable you to control which software titles and versions are available for purchase and deployment to your end user community. By leveraging the software distribution capability of Microsoft SMS/SCCM, you can fully automate the software deployment process for standard software titles.
Online Shopping Experience
The PS'Soft Request management solution delivers an online shopping portal for end users to search, browse, select and order any approved software package or software license. A shopping cart utility manages their selections. The role based interface filters the items available for request depending on the users' title and budgetary approval. Users can return later to check on the fulfillment of their requests.
Control is in Your Hands
Leveraging the PS'Soft Business Process Management (BPM) Engine, you can leverage either out-of-the-box templates for approval and fulfillment processes or develop unique processes necessary to achieve your business goals. The BPM engine manages the fulfillment process from the initiation of a request, through the approval cycle, pushing data to/from your procurements systems (if necessary) and even posting a distribution advertisement on Microsoft SMS/SCCM to automate the delivery of the software process.
Key Features:
- Quick Start Wizard - enables easy setup and configuration.
- Configurable Request Approval process - automates the request process and tracks approvals.
- Business Process Automation - enables the creation of unique procurement processes, matching your organizations needs.
- Software Catalog - simplifies the management of approved software titles.
- Fully Web-Based, Request Interface - easy to link to or embed in your existing intranet support site.
- Role-based End User Management - request interface facilitates control over selections available for different classes of end users.
- Electronic Software Distribution - Initiate software distribution via Microsoft SMS or SCCM tools (out-of-the-box).
Key Benefits:
- Reduce Processing Costs - by automating the approval of new software requests.
- Accelerate your Deployment - with standard out-of-the-box processes to manage your typical software titles.
- Reduce Labor Costs - by automating the installation and verification of a new software package on the target machines via Microsoft SMS/SCCM.
- Improve Customer Responsiveness - through automation of the software request process.
- Control Maverick Buying - by standardizing your software catalog and presenting end-users with via procurement path of approved software titles.
- Reduce Service Desk Costs - by enabling end users and managers to request and manage their own software titles for the machines which they are responsible.
An Integrated Solution
The PS'Soft Software Request Management Option enhances the PS'Soft License Compliance Management Solution with functionality for managing software requests. The PS'Soft License Compliance Management solution works with PS'Soft Service Management Suite to enhance your Service Management processes with relevant license data. The PS'Soft License Compliance Management solution works with PS'Soft Asset Management Suite to provide a complete IT asset lifecycle solution.
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